NEWTON, MA, - PSMJ Resources, Inc, the premier management consulting firm for the architecture/ engineering/construction (A/E/C) industry, recently announced the winners of its 2nd Annual Premier Award for Client Satisfaction. The Premier Award, presented in partnership with Design Facilitator, honors A/E/C firms that provide their clients with top quality communications, impressive performance, and cost effective solutions.
Eight firms were selected as stand-out winners for 2010-2011, including Sunrise Engineering.
"In our industry, client satisfaction should always be your #1 priority," says Frank A. Stasiowski, FAIA, founder and CEO of PSMJ Resources. "The results these winning firms received clearly indicate a passion for client care and a commitment to excellent service delivery. This award proves that these firms are among the best in the industry at keeping their clients happy, and I applaud their commitment to understanding the importance of client satisfaction".
Winners were selected based on both the quality of feedback received and the quantity of replies. Feedback quality is measured by score, but also by consistency and the ability to avoid abnormally low scores. The average evaluation of the award winning firms as a group centered in the range of "Exceeded Expectations" thus, making them significantly more client-focused than the other firms. In fact, none of the identified winners had a single score below "Acceptable."
About PSMJ Resources, Inc.Headquartered in Newton, MA, USA, PSMJ conducts more than 200 A/E/C educational seminars and conferences annually, supported by major professional societies, such as The American Institute of Architects (AIA) and The American Council of Engineering Companies (ACEC). PSMJ also offers more than 150 titles in book, audio, and video and publishes three newsletters on A/E/C firm management. www.psmj.com
