NEWTON, MA, March 5, 2010 - PSMJ Resources, Inc, the premier management consulting firm for the architecture/ engineering/construction (A/E/C) industry, recently announced the winners of its 1st Annual Premier Award for Client Satisfaction. The Premier Award, presented in partnership with Design Facilitator, honors A/E/C firms that provide their clients with top quality communications, impressive performance, and cost effective solutions.
Six firms were selected as stand-out winners including Sunrise Engineering, Inc., an engineering and consulting firm based in Fillmore, Utah.
"In this economy, client satisfaction is your #1 priority," says Frank A. Stasiowski, FAIA, founder and CEO of PSMJ Resources. "The results these six firms received clearly indicates a passion for client care and a commitment to excellent service delivery. This award proves that these firms are among the best in the industry at keeping their clients happy."
In its first year, the Premier Award participants included firms from the United States, Canada and Australia, many with international offices, making this a truly international competition. The firms ranged from 25 to 3,000 employees, and included architects, engineers, geo-scientists, environmental consultants, and financial, creating a diverse cross-section of professional services.
Winners were selected based on both the quality of feedback received and the quantity of replies. Feedback quality is measured by score, but also by consistency and the ability to avoid abnormally low scores. The average evaluation of the award winning firms as a group centered in the range of "Exceeded Expectations" thus, making them significantly more client-focused than the other firms. In fact, none of the identified winners had a single score below "Acceptable."
